Have a question or like to learn more? Check out the list of frequently asked questions we have prepared below. If you do not find your answer here, send us an email: email@example.com with the subject line, "I have a question", and we will respond shortly. We are happy to help!
Does a verification guarantee my safety?
No. We can only help to make you safer, but Secure Show® cannot guarantee your safety.
Incorporating Secure Show® into your system toward creating a safer face-to-face meeting is important; but it does not guarantee a safe meeting. We recommend you still take safe and secure measures when meeting any individual for the first time. You'll find lists of helpful suggestions to increase your safety throughout our website, we highly encourage you to read them and incorporate them into your meetings.
Strengthening the safety and security of our Secure Show® customers is an ongoing process. The Secure Show® team is dedicated to creating and continually bringing improvements to our verification system in an effort for safer meetings.
What kind of ID is accepted?
All ID must be current. Acceptable ID’s are:
State issued ID
I don’t have a Driver’s License, State issued ID or Passport; can I still become verified?
No. In order to be verified you must have a valid driver’s license, state issued ID, or passport.
I don’t have a mobile phone; can I still create a Secure Show® account?
Not at this time. The Secure Show® verification process requires the verification of a mobile phone. We apologize for any inconvenience.
I don’t have a webcam and my laptop/desktop computer does not have a built-in webcam; can I still create a Secure Show® account?
Yes! You can use our mobile app for easy registration on your phone or tablet. If you don't have a mobile device and you don't have a webcam on your computer, you can still create an account on Secure Show®. You simply need to take a photo of yourself and of your driver’s license, save both to your desktop and then upload through our website. You can take the photos with your mobile phone camera or a regular camera that enables you to download photos to your desktop.
I’ve started the registration process but haven’t received a text (SMS) message verifying my mobile phone number?
If you’ve started the registration process but haven’t received a text (SMS) message from Secure Show®
verifying your mobile phone number is correct, please double check the phone number you entered into the mobile phone number field. If that number is correct, please email: firstname.lastname@example.org
with the subject line, “Not Receiving SMS Message” and include your full name and date/time you submitted the registration form. We will respond as soon as possible.
I’d like to request priority for my verification request to be reviewed as my face-to-face meeting is scheduled soon, what can I do?
If you have a face-to-face meeting scheduled the day of your verification request, we will do everything possible to review both your information and your contact’s information in order to approve or deny verification. Please email: email@example.com
with the subject line, “Urgent Verification Request” and include your full name, your contact’s full name, and the date/time you’d like to receive verification. Our normal turn-around time is 8 hours but we realize that meetings may take place sooner and we will move your verification to top priority.
It has been over 2 hours since I submitted a verification request and I have not received an email from Secure Show®, what can I do?
If it has been over 2 hours since you submitted your verification request, please check your “Spam” folder to confirm if the Secure Show® email was mistakenly delivered to your SPAM folder. If the Secure Show® email is not in your SPAM folder, please email: firstname.lastname@example.org with the subject line, “Verification Request Past Due” and include your full name and the date/time you requested verification. We will respond immediately.
My verification request was not approved and I believe it should have been, what can I do?
If you received an email from our Secure Squad stating that your verification request was not approved and you believe an error must have occurred, please email us at: email@example.com
with the subject line, “Verification Denied Request Additional Review” and include your full name, date of verification request, and information as to why you believe your verification request should have been approved. We will review your email and respond as soon as possible.
Does my Verification expire? If so, what do I do to bring it back to current status?
Your Verification will expire at 1 year or upon expiration of your ID, and you will be required to go through the Verification process again at that time.
Can I use this Verification more than one time?
Yes, your verification status will expire one year from getting verified or upon expiration of your ID, whichever comes first.
My scheduled face-to-face meeting is with more than one person; how can I send multiple verification requests?
On the Secure Show® Pricing page, you’ll see verification packages available for purchase. If you’ve already been verified, you can purchase additional verifications from your User Dashboard. If you have not been verified, you’ll need to create an account and select the number of verifications you’d like to purchase. Once you become verified, you’ll then be able to send verification requests to individual(s) you’d like to meet face-to-face.
What is the minimum age to create a Secure Show® account?
All individuals must be 14 years or older.
How will I know if the individual I would like to have a face-to-face meeting with has been verified?
Please check your User Dashboard to confirm the individual you would like to have a face-to-face meeting with has been verified. In addition, there will be an email sent to each of you with a pdf of a photo and the matching code of both of the meeting users.
I would like my department or company to use Secure Show®, how can I find out more about business memberships?
If you would like to find out more about how your company can use Secure Show®
, please email: firstname.lastname@example.org
with the subject line, “Find Out More About Business Memberships” and include your full name. We’ll respond to you as soon as possible.
I have a suggestion for how to improve the verification process, how can I share it with Secure Show®?
We welcome your feedback and suggestions for how we can continually improve the Secure Show®
verification process. Please email: email@example.com
with the subject line, “Idea to Improve Secure Show” and we’ll gladly review – thanks for taking the time to share your thoughts with us!
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